Terms and conditions

Terms and conditions for activities

These terms apply to all activities organised by Elshof Alpaca’s, Hatertseweg 34, 6581 KG Malden, the Netherlands (Chamber of Commerce no. 93093055). Any deviation only applies if we have agreed on it in writing, for example by e-mail or WhatsApp.

1. Booking

You book via the booking calendar on our website. The calendar only shows free days and times. Once you confirm, your booking goes straight into our calendar and you receive a confirmation e-mail.

For coaching/team building and your own activity, you send a request with your preferred date via the calendar. That appointment is only fixed once we have agreed on the programme, the date and the price together.

2. Group size

Each activity has a minimum and maximum number of people, shown on the activities page and in the calendar. Please come with the number of people you booked for. If you want to change the number, let us know by WhatsApp or e-mail at least 48 hours in advance. Coming with more people is only possible if there is room, at the additional price. If the agreed group composition is not met, we may refuse participation on the day itself.

3. Prices and payment

Prices are shown on the website and in the calendar, in euros and including VAT. You pay online in advance with iDEAL, Wero, Google Pay or Apple Pay (via the payment button after booking or the link in your confirmation e-mail), or on the day itself, in cash or by card. There is no deposit. For coaching/team building and your own activity, we agree on the price and payment method with you in advance.

4. Cancelling or rescheduling by you

• Up to 48 hours before the start you can cancel or reschedule free of charge. Send us a WhatsApp message (+31 6 22874033) or an e-mail (elshofalpacas@gmail.com) with your booking reference. If you have already paid online, we will reschedule your appointment or refund the amount (usually within 3 working days).
• If you cancel within 48 hours of the start, we may charge the full amount.
• If you do not show up without letting us know (no-show), the full amount is due. If you have not paid yet, we will send you a payment request.

5. Cancellation by Elshof Alpaca’s

If we have to cancel an activity because of the weather, we will let you know by WhatsApp or e-mail at least 5 hours in advance. In the event of unforeseen circumstances on the day itself, we will contact you by phone or WhatsApp as soon as possible. We will offer you a new date; if that does not suit you, we will refund everything you have already paid (usually within 3 working days).

6. Start time

Please arrive at least 5 minutes before the start. If you are late, the activity may be shorter or you may no longer be able to take part. In that case the full amount remains due.

7. Age and children

• The Meet & Feed is fun for young and old; children in a pram are free.
• Walking with alpacas is not suitable for children under 12. The route is also not accessible with prams, buggies or wheelchairs.
• Children under 12 must always be accompanied by an adult at all activities.
• If someone turns out to be younger than the minimum age for an activity, they cannot take part. The booking remains due. Sometimes we can offer another activity; extra costs may apply.

8. Clothing

Please wear clothing suited to the activity. On the walk we go through the woods, over unpaved and sometimes muddy paths and past dense undergrowth: in every season, wear sturdy, waterproof shoes or boots and clothing that covers your arms and legs (also against ticks). For a picnic or drinks in the meadow it can be colder in the open field: bring an extra jumper or cardigan in spring and summer, and extra warm clothing in autumn and winter.

9. Behaviour around the alpacas

As our guest you are above all a guest of our alpacas. They are curious, intelligent and sensitive. That is why we ask you to:

• listen carefully to the instructions you are given;
• only feed the alpacas the food we give you;
• never leave any litter or food behind;
• stay calm, not shout and not chase the animals;
• not smoke anywhere on the premises.

In the event of misconduct we will ask you to leave the premises; you will then not be eligible for a refund.

10. Dogs

Dogs are not allowed anywhere on the premises or on the walks.

11. Allergies and dietary requirements

We cannot guarantee catering for people with allergies or (food) intolerances; we are of course happy to discuss the options. In that case you may bring your own food and drink (no alcoholic drinks). This does not give a discount on the price of the activity.

12. Liability

You always take part in the activities at your own risk and follow the instructions of our staff. Elshof Alpaca’s is not liable for damage caused by not following instructions, nor for the loss of or damage to participants’ belongings.

13. Gift vouchers

A gift voucher from our web shop can be spent on all our activities. Pick a date in the booking calendar, mention the voucher code in the comments field and choose to pay on the day. On the day itself you show the voucher; we deduct it from the price and you pay any difference on the spot (cash or card). A gift voucher cannot be exchanged for cash; any remaining balance stays on the voucher as credit.

14. Personal data

We only use your details to handle your booking or registration and to stay in touch with you. Read more in our privacy statement.